Frequently Asked Questions

Orders

Custom and personalized orders

  • If you want to make a personal order, just write me convo about it. I will be glad to make a personal order for you. 

 

How to take care of your jewelry?

It`s simple - you can read my jewelry care guides:

Gift wrapping and packaging

  • All my jewelry (rings, pendants, necklaces) items packed in wooden jewelry box with my logo.
  • Except beads, combs, craft supplies and other accessories - its shipped in standard post packing.

When my order will be shipped?

  • The items in stock are ready for shipping in 1 - 5 working days.
  • But, there are many items made to order such as ring and personaseble necklaces. I do my best to manufacture it As Soon As Possible, but be note the items made to order ready for shipping in 5 - 15 working days.

Return & refund

  • If you receive an item in good condition but for some reason you want
  • to send it back and get a refund, shipping costs are not refundable.
  • Refund will be provided after receiving the item.
  • If you are not happy or if you have any problem please contact me
  • before leaving negative feedback and I'll try to resolve the problem.
Please note:
  • Refund will be provide after receiving the undamaged item.

The similarity of things may differ from the photo

  • All items in my shop are hand crafted, so items are no 100% identical. Products may vary slightly, you may not even notice this, but I warned you)). The color and shade of the item may differ depending on your screen settings.

Shipping

Tracking data for European clients

  • I use UkrPoshta shipping service that allows to deliver items through EU in 7 - 21 working days. Usualy parcel delivers in 2 weeks, but can be delays on customs.

Tracking data for USA and Canada clients

  • I use UkrPoshta shipping service that allows to deliver items to US and Canada in 7 - 21 working days. Usualy parcel delivers in 3 weeks.

Tracking data for Australia and Oceania clients

  • I use UkrPoshta shipping service that allows to deliver items to US and Canada in 7 - 21 working days. Usualy parcel delivers in 3 - 4  weeks.

If you still need help then please contact us.