Frequently Asked Questions
Orders
Custom and personalized orders
- If you want to make a personal order, just write me convo about it. I will be glad to make a personal order for you.
How to take care of your jewelry?
It`s simple - you can read my jewelry care guides:
- Bronze Jewelry care instructions
- Silver Plated Jewelry care instructions
- Sterling Silver Jewelry Care Instructions
Gift wrapping and packaging
- All my jewelry (rings, pendants, necklaces) items packed in wooden jewelry box with my logo.
- Except beads, combs, craft supplies and other accessories - its shipped in standard post packing.
When my order will be shipped?
- The items in stock are ready for shipping in 1 - 5 working days.
- But, there are many items made to order such as ring and personaseble necklaces. I do my best to manufacture it As Soon As Possible, but be note the items made to order ready for shipping in 5 - 15 working days.
Return & refund
- If you receive an item in good condition but for some reason you want
- to send it back and get a refund, shipping costs are not refundable.
- Refund will be provided after receiving the item.
- If you are not happy or if you have any problem please contact me
- before leaving negative feedback and I'll try to resolve the problem.
- Refund will be provide after receiving the undamaged item.
The similarity of things may differ from the photo
- All items in my shop are hand crafted, so items are no 100% identical. Products may vary slightly, you may not even notice this, but I warned you)). The color and shade of the item may differ depending on your screen settings.
Shipping
Tracking data for European clients
- I use UkrPoshta shipping service that allows to deliver items through EU in 7 - 21 working days. Usually parcel delivers in 2 weeks, but can be delays on customs.
Tracking data for USA and Canada clients
- I use UkrPoshta shipping service that allows to deliver items to US and Canada in 7 - 21 working days. Usually parcel delivers in 3 weeks.
Tracking data for Australia and Oceania clients
- I use UkrPoshta shipping service that allows to deliver items to US and Canada in 7 - 21 working days. Usually parcel delivers in 3 - 4 weeks.
If you still need help then please contact us.