Frequently Asked Questions

Orders

Custom and personalized orders

• If you want to make a personal order, just write me convo about it. I will be glad to make a personal order for you. 

How to take care of your jewelry?

It`s simple - you can read my jewelry care guides:

• Bronze Jewelry care instructions 
• Silver Plated Jewelry care instructions 
• Sterling Silver Jewelry Care Instructions 

Gift wrapping and packaging

• All my jewelry (rings, pendants, necklaces) items packed in wooden jewelry box with my logo.
• Except beads, combs, craft supplies and other accessories - its shipped in standard post packing.

When my order will be shipped?

• The items in stock are ready for shipping in 1 - 5 working days.
• But, there are many items made to order such as ring and personaseble necklaces. I do my best to manufacture it As Soon As Possible, but be note the items made to order ready for shipping in 5 - 15 working days.

Return & refund

• If you receive an item in good condition but for some reason you want
• to send it back and get a refund, shipping costs are not refundable.
• Refund will be provided after receiving the item.
• If you are not happy or if you have any problem please contact me
• before leaving negative feedback and I'll try to resolve the problem.

• Refund will be provide after receiving the undamaged item.

The similarity of things may differ from the photo

• All items in my shop are hand crafted, so items are no 100% identical. Products may vary slightly, you may not even notice this, but I warned you)). The color and shade of the item may differ depending on your screen settings.

Shipping

Tracking data for European clients

• I use UkrPoshta shipping service that allows to deliver items through EU in 7 - 21 working days. Usually parcel delivers in 2 weeks, but can be delays on customs.

Tracking data for USA and Canada clients

• I use UkrPoshta shipping service that allows to deliver items to US and Canada in 7 - 21 working days. Usually parcel delivers in 3 weeks.

Tracking data for Australia and Oceania clients

• I use UkrPoshta shipping service that allows to deliver items to US and Canada in 7 - 21 working days. Usually parcel delivers in 3 - 4  weeks.

If you still need help then please contact us.